Frequently Asked Questions

Tel: 07976 855 549 / 07980 148 070

How can I hire a campervan?

Fill in our quote page or call us on 07976 855 549 / 07980 148 070 to check for availability

What’s included in the campervan hire?

All gas 24 hr Breakdown recovery Comprehensive Insurance for 1 Driver (aged 25-70). Full inventry of self catering equipment Secure storage of your vehicle Unlimited Mileage

What payment methods do you accept?

Major Credit/ Debit Cards and Cheques (funds must be cleared)

What documents do I need to bring?

Drivers have to bring both parts of their driving licence, photo ID & counter part. For old paper licences we would need to see a passport. In addition, two further means of ID, which must include a utilities bill to you at your present address or an official letter.

Where do I pick the campervan up from?

76 Bay View Rd, Northam, Bideford, North Devon EX39 1BH

Can I leave our vehicle with you?

Yes, off road parking is available.

Can I get to you using public transport?

Yes, we can pick you up from Barnstaple which has a train station and a National Express stop. www.nationalexpress.com www.firstgreatwestern.co.uk

What time can I collect & return the campervan?

Unless otherwise agreed, the campervan will be available from 16:00- 20:00 on the day of collection and must be returned before 11:00 on the last day of hire.

How many people can sleep in a van?

Our T5/T6s can sleep a maximum of four.

Will I be shown how to work the appliances in the campervan?

Yes no problem, we will talk you through every appliances & equipment on the vehicle so that you are comfortable using them. This takes about an hour.

Can I take our bikes with us?

Yes, bike racks are optional extra. They carry a maximum of four.

Can I take my surfboard?

Yes, we have roof racks just let us know if you need one.

Do the campervans have rear seatbelts?

Yes, three point seatbelts.

Do the campervans have heaters?

Yes, all our vans have a diesel heating system that is controlled by a thermostat.

What type of fuel do the vans take?

All our vans are diesel.

What happens in the event of a breakdown?

All our vans have breakdown cover. In the unlikely event that they can not get you going we will supply a replacement camper. Subject to availability.

Do you supply bedding?

Yes, sheet, duvet, pillows, sleeping bags & towels are an optional extra.

What is the minimum number of days we can hire a camper?

The minimum is 3 days.

Can I smoke in the camper?

Sorry, no smoking in any of our campervans.

Should I book a campsite in advance?

In peak season it’s the best way to go. But in my opinion! It’s more exciting not to.

Can I take the camper abroad?

Yes, although there are restrictions taking them into some countries. A surcharge will apply.

What is the insurance excess?

Each camper has an excess of £500.